U-Scan Software Suggestions for Customer Safety During COVID-19
Over the past month, we have seen the significant impact that COVID-19 has had on all of our lives collectively. During this time of uncertainty, you can be certain that our goal is to help Fujitsu Frontech North America customers and partners provide safe environments for their customers and shoppers.
As an example, we have existing Self-Checkout (SCO) customers that have engaged with us for support with their U-Scan software implementation. Their goals have been to reduce the number of physical touches on the SCO hardware to reduce the risk of exposing their customers to the virus and speed checkout during the unprecedented usage volume of SCO systems by their customers. Here are some examples of changes being made through our customizable U-Scan software for our partners who operate essential businesses so that they can limit contact, speed up checkout, and make both customers and employees feel safer during the self-checkout process:
Update Welcome Screen
One way our customers are encouraging users not to make direct contact with touchscreens is by enabling the scan-to-start option through U-Scan software. Consider changing the welcome screen or adding text that encourages users not to contact the screen. New welcome screens could incorporate language such as “Scan your first item now to begin.”
Change Payment Processes
The payment process typically requires users to press buttons on screen. Instead, allow customers to make payments immediately after scanning all items without having to press “Pay Now” button prompts. For example, give customers the ability to pre-swipe credit or debit cards to complete the payment process without having to follow button prompts. Additionally, enable cash devices automatically to avoid needing to select Cash payment buttons.
Evaluate Attendant Intervention Requests
To practice social distancing, evaluate instances that require attendant intervention and identify opportunities to reduce interventions, including security features and point-of-sale messaging. Taskforce and Mobile Attendant are ways for our customers to remotely manage interventions.
If any of these ideas resonate with you or if your organization has additional new ideas, we are here to help. Please don’t hesitate to reach out to us – we are here to support you.