SUMMARY

Provide support for the full range of enterprise systems installed and utilized at Fujitsu Frontech North America. Under the direction of the Manager and Lead ERP Administrator, works with enterprise systems, clients and third-party vendors and consultants to implement routine maintenance, upgrades, and installations in support of business processes. Administer application interfaces and integration points with legacy software systems and document ERP architecture.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential Functions of the position include, but are not limited to:

• Participates in support activities across the ERP spectrum, including system and data issues, customer concerns and inquiries, research, procedural issues, scheduling, problem resolution.
• Develop a proficiency in our ERP system, processes and practices, as well as the various software environments employed at FFNA
• Assists in the monitoring, management and system administration support for ERP solutions, including warehousing, procurement, financials, and middleware systems
• Provide technical support to end users remotely
• Prepares and obtains approval of functional specification documentation and effectively documents the solution for both the customer and internal reference following the appropriate support process
• Testing of customizations/new developments as per project requirements
• Process improvement and Bug identification, correction and testing
• Application customization, extension, and implementation of new modules
• ISV Integration of application such as Arena and Vertex
• Development of applications and reports based on the specifications
• Establishes and maintains an effective working relationship with our ERP software customer
• Administer minimal account access levels in the ERP system
• Document all in-house modifications or customizations, software versions, upgrades, and patches, and system integration processes developed as a result of a change to the ERP infrastructure
• Works with our ERP software vendors during implementations, upgrades, problem resolution, and support issues
• Manage incidents, errors, and service tickets relating to the ERP system
• Integration with legacy systems / data migration from legacy systems
• Database administration – Microsoft SQL
• Regular worksite attendance

Other Duties and Responsibilities:

• Work with the IT Manager and Lead ERP Administrator in various IT initiatives as needed
• Adhere to company policies, ISO requirements, safety, and quality
• Support continual improvement efforts
• Additional responsibilities as assigned

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Database exposure & administration (SQL)
• .Net and VB
• Knowledgeable in Windows server administration
• Excellent debugging, problem solving, & process implementation skills
• Knowledge of Agile. Continuous integration practices are strongly preferred
• Excellent problem-solving skills, process implementation skills and skillful in handling support requests at the same time managing various projects related activities in parallel
• Ability to customize ERP projects with various schemas and support
• Ability to learn and apply technical information and instructions
• Able to meet deadlines on a consistent basis
• Perform quality work within deadlines with or without direct supervision
• Interact professionally with other employees, customers, and suppliers
• Project management skills
• Ability to work independently (and with limited supervision) while understanding the necessity for communicating and coordinating work efforts with other employees and departments at all levels within the organization
• Ability to multi-task and work under pressure
• Strong organizational, analytical and problem-solving skills, along with excellent verbal and written communication skills
• Ability to analyze detail and perform structured decision-making on a daily basis
• Ability to develop solutions to a variety of problems of moderate to large scope and complexity using company or departmental policies as guidelines
• Must be capable of managing multiple priorities effectively and be able to identify and recommend best course of action from several alternatives
• Quality oriented
• High degree of initiative and ownership, attention to detail, and the discipline to follow through on assigned tasks
• Strong collaboration and relationship-building skills both internally and externally with suppliers

SUPERVISORY RESPONSIBILITIES

None

EDUCATION and/or EXPERIENCE

Bachelor’s degree (B. S.) from four-year college or university in accounting or finance preferred; and 2-4 years of related experience and/or training; or equivalent combination of education and experience. Experience with ERP systems (like Microsoft GP, Infor, Oracle, SAP etc.) is required.

CERTIFICATES, LICENSES, REGISTRATIONS

Preferred candidate will hold one or more professional IT certifications.

COMPUTER SKILLS 

Demonstrate ability to effectively use computer and applicable computer software. Advanced knowledge of Excel, Word, Adobe, PowerPoint, and Outlook required. Experience with ERP systems required, experience with Microsoft Dynamics GP preferred.

LANGUAGE SKILLS

Demonstrate ability to read, comprehend, and respond appropriately through written or verbal form when required; ability to demonstrate tactfulness when communicating, to include internal communication with staff members of all levels; ability to effectively communicate with a variety of audiences; ability to analyze, and interpret common financial reports, and legal documents.  Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

MATHEMATICAL SKILLS

Demonstrate ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

Demonstrate ability to effectively apply common sense and follow through to daily tasks; demonstrate ability to work with little or no supervision; demonstrate excellent analytical skills; demonstrate ability to efficiently conduct research. Ability to define problems, collect data, establish facts, and draw valid conclusions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit and stand; use phone and headset; use hands, arms, finders to type; answer phones; write; use calculator; demonstrate strength to lift and carry materials weighing up to 10 pounds; demonstrate clear vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone.

SENSORY DEMANDS

May spend long hours in intense concentration and may also spend long hours on the computer entering information which requires attention to detail and high levels of accuracy.

MENTAL DEMANDS

There are a number of deadlines associated with this position, which may cause significant stress. The employee must also deal with a wide variety of people on various issues and must be able to work well in a changing and growing environment.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

TRAVEL

Must be able and willing to travel (up to 10%) for internal meetings and supporting customers as required domestically. Willing to travel by plane to locations in other states.

SUMMARY

Configuration Control; PLM (Product Lifecycle Management) and ERP (Enterprise Resource Planning) Administration; Support for the Business (Product Management/Engineering, Manufacturing/Logistics, Sales/Service/Marketing)

DUTIES AND RESPONSIBILITIES

Essential Functions of the position include, but are not limited to;

• Configuration Control:
  • Create/revise product configurations for end customers as required
  • Maintain tools and provide training for configuration creation/revision requests
  • Load validated configurations into PLM and ERP applications
• PLM/ERP Administration:
  • Chair weekly meetings of current business processes for product introduction, release, revision and EOL
  • Assist users of the PLM application (Microsoft GP) as an expert user
  • Update ISO processes related to PLM usage as required
  • Responsible for all customer BOM releases/revisions and all SCO Software ECOs, including documentation
• Support for Manufacturing/Integration/Staging
  • Facilitate Manufacturing Change Order requests from Production
  • Assist Engineering in generating Hardware ECO’s for purchased parts and manufactured assemblies
  • Provide support for product introduction and EOL including monitoring inventory and product cut-in
  • Provide BOM details for pricing
  • Provide cost analysis reports for ECO changes and new/revised customer BOMs
• Support for Product Management/Engineering/Logistics and for Sales/Service/ Marketing
• Customarily and regularly exercises independent discretion and judgment
• Regular work site attendance

Other Duties and Responsibilities:

• Assist in Product Development by generating reports on current and historical data as required
• Provides advice and guidance on methods, procedures, and requirements to integration teams.
• Adhere to company policies, ISO requirements, safety and quality
• Support continual improvement efforts
• Additional responsibilities as assigned

SUPERVISORY RESPONSIBILITIES

No Supervisory responsibilities

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum 5-10 years progressive experience in Configuration Control. Knowledge of ERP (Enterprise Resource Planning) and PLM (Product Lifecycle Management) processes
• Excellent team player, problem solver with a high level of self-motivation and initiative
• Able to meet deadlines on a consistent basis
• Perform quality work within deadlines with or without direct supervision
• Interact professionally with other employees, customers, and suppliers
• Project management skills
• Ability to work independently (and with limited supervision) while understanding the necessity for communicating and coordinating work efforts with other employees and departments at all levels within the organization
• Ability to multi-task and work under pressure
• Strong organizational, analytical and problem-solving skills, along with excellent verbal and written communication skills
• Ability to analyze detail and perform structured decision-making on a daily basis
• Ability to develop solutions to a variety of problems of moderate to large scope and complexity using company or departmental policies as guidelines
• Must be capable of managing multiple priorities effectively and be able to identify and recommend best course of action from several alternatives
• Strong influencing, collaboration and relationship-building skills both internally and externally with suppliers
• Exceptional attention to detail and accuracy
• Must be capable of managing multiple priorities effectively and be able to identify and recommend best course of action from several alternatives
• Quality oriented
• High degree of initiative and ownership, attention to detail, and the discipline to follow through on assigned tasks

EDUCATION and/or EXPERIENCE

2 year Technical or Business Degree required, Bachelor’s Degree preferred with minimum of 5 years related experience; OR, equivalent experience and training.

CERTIFICATES, LICENSES, REGISTRATIONS

Certificates for professional training where applicable                                        

COMPUTER SKILLS 

Individual must be PC literate and have the aptitude to learn the operation of other computer systems.  Proficiency in Microsoft Office applications – Excel, Word, Outlook, Access – as well as general reporting tools (such as Crystal Reports), and with PLM and ERP applications (such as Arena and Microsoft GP respectively).

LANGUAGE SKILLS

Demonstrate ability to read, comprehend, and respond appropriately through written or verbal form when required; ability to demonstrate tactfulness when communicating, to include internal communication with staff members of all levels; ability to effectively communicate with a variety of audiences; ability to analyze, and interpret common scientific and technical journals, financial reports, and legal documents.  Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

MATHEMATICAL SKILLS

Demonstrate ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

Demonstrate ability to effectively apply common sense and follow through to daily tasks; demonstrate ability to work with little or no supervision; demonstrate excellent analytical skills; demonstrate ability to efficiently conduct research. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit and stand; use phone and headset; use hands, arms, fingers to type; answer phones; write; use calculator; demonstrate strength to lift and carry materials weighing up to 10 pounds; demonstrate clear vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone.

SENSORY DEMANDS

May spend long hours in intense concentration and may also spend long hours on the computer entering information which requires attention to detail and high levels of accuracy.

MENTAL DEMANDS

There are a number of deadlines associated with this position, which may cause significant stress. The employee must also deal with a wide variety of people on various issues and must be able to work well in a changing and growing environment.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the office work environment is usually quiet.

TRAVEL

None required.